Here in the training department at Inova, we are excited to be developing training content for our digital signs that integrate Four Winds Interactive (FWi) with our LightLink middleware. In case you’re not an FWi user yet, Inova Solutions’ partnership with FWi offers a tool for creating and presenting media-rich real-time content on high impact large format LCD screens, with LightLink as the middleware to provide the real-time data. Within call centers, FWi signs integrated with LightLink can display dashboard gauges linked to real-time data, monitor ranges of acceptable performance, and set corresponding alarms for exception conditions. FWi signs can also integrate multi-media content either on the full screen or in a window that leaves the rest of the display available for data and messaging. Our companies partnered about two years ago to bring the best contact center digital signage available to the industry.
At Inova, we’ve found that much of our existing vocabulary still applies, since there are the same or similar capabilities with the FWi integration: content schedules, RSS feeds, live data, grids, and gauges are all carryover terms still frequently in use. However, we have had to expand our lexicon a bit to go with these exceptional new signage options:
Content Bin – the area on the Content Manager screen that shows you what information is being displayed on the sign.
Content Manager – the application you will use to manage your digital signage. Within this application, you can add or modify content, create schedules, and preview your entire display.
Content Player - the device that will actually be displaying your sign content.
Content Type – the panel from which to select new elements to be displayed destined to populate the Content Bin
Playlist – a set of signage instructions for all content players within a location; it accepts templates and content just like individual players and acts as a “boilerplate” for all signs within that location.
Region – a specific area within a template, generally created as a specific size for a pre-determined type of content.
Template – the workbench where you design your digital sign; it defines the size of the sign; the horizontal or vertical orientation of the sign; the background color, image or flash animation for the sign; and the regions in which content can be played.
View Pane – the area of the Content Manager screen that allows you to view the timeline, design, or preview of the digital sign.
XML output capability – the LightLink functionality that allows for a connection with the FWi digital signage.
If you want more information about adding high-impact digital signage to your contact center, or if you have questions about our partnership with FWi, give us a call at 800.637.1077 or email us at firstname.lastname@example.org.