Many Inova LightLink users manage large numbers of displays, in a wide variety of physical locations. Thankfully, LightLink has built in capabilities to help these users manage messages and data for these displays. Through the functionality of display groups and virtual displays, users can more effectively communicate vital information to contact center personnel. These features are key, particularly for agent desktop applications and LED wallboards.
LightLink display groups are used to combine separate display devices into a group so one message can be sent to multiple displays. This is especially useful if you have a large number of displays and often wish to send messages to select groups of those displays such as specific agent groups, physical locations within your building, or even certain geographic locations. Once you have created a display group, you can then select that group as a destination for relevant messages.
LightLink virtual displays allow you to divide a single display into different grids. In effect, each grid can then be treated as a separate, or virtual, display. This is helpful in a wide variety of situations because you can send messages to individual lines of a display or even send the same message to the top line of one display and the bottom of another. Possibly the most useful application of a virtual display is that it allows you to lock certain regions of displays so that other users cannot make changes. If you haven’t already done so, once you’ve devoted the time to creating just the right display of data on your display, you’ll understand the criticality of being able to lock that region!
Creating and managing display groups and virtual displays is a relatively straightforward process. It is well-documented in the LightLink materials; in addition, this month’s LightLink OnCourse Complimentary training will be devoted to helping you understand the process of creating and managing both of these LighLink functions. Customers with active support agreements should look for an email invitation to join us at 2:00 pm EDT on January 19 to learn more about these incredibly useful capabilities.