Certainly, nearly everyone around us is becoming more attached to the ever-present access to data and information through our smart devices. Contact managers are no different, and your contact center performance metrics can be accessible anytime and anywhere through mobile dashboards presented on the devices that you carry with you! Your day-to-day business as a contact center manager often likely takes you away from your desk, or even away from the office building or out of town. Consider some of the ways that a mobile dashboard can really serve you as a contact center manager:
- Remote Performance Management – If you are out of the office, you can still keep tabs on your contact center’s full performance metrics. With this functionality, you can identify potential problems and to react appropriately when necessary.
- Continuous access – With a mobile dashboard you don’t have to leave your metrics behind when you’re on the floor coaching agents.
- Customization options – Your mobile dashboard can be customized to meet your exact needs and highlight the metrics most important to you. Perhaps most helpful is the ability to set thresholds and receive alerts of situations that require immediate attention.
The odds are that you already carry a tablet or smartphone with you at nearly all times. Having access to portable and remote dashboards via a tablet or smartphone helps you stay on top of critical issues at the call center at all times.
Kelly has been working as a contract technical writer for Inova Solutions for nearly three years. As a recovering high school English teacher, she enjoys the opportunity to still employ her ‘red ink’ when writing, editing, and formatting documentation. You can contact Kelly at email@example.com.