Certainly you know by now that Inova Solutions offers real-time tracking and communication technology through its Inova LightLink® suite of applications. However, you may not be familiar with (or may have forgotten how to use) some of the best features of the LightLink suite. As part of the Inova OnCourse training program, Inova is rolling out a new element: Inova OnCourse Complimentary. These sessions, which will be offered cost-free to our customers, will focus on a variety of topics to help LightLink users take full advantage of the system features.
The first session, scheduled for October 18 at 2:00 pm EST, will be a refresher about the LightLink System and will include a review of System Manager, Message Editor, Marquee, and OnTrack LED displays. We will review how to:
- Send an instant message
- Add special effects to a message
- Insert real-time data in a message
- Schedule a message
- See all the messages on your system
- See only the messages for a particular display
- Cancel a message
This is the perfect opportunity for you or your employees to learn (or even relearn) some of the most popular LightLink elements. In one short hour, you will be better equipped to use LightLink to communicate with your contact center employees.
As we continue to develop these sessions, we will focus on additional commonly used LightLink features, possibly including: configuring data sources; creating security manager settings and default profiles; and using desktop autosweep, virtual displays, and display groups in LightLink Administrator. Stay tuned for additional topics and dates!
 Kelly has been working as a contract technical writer for Inova Solutions for nearly three years. As a recovering high school English teacher, she enjoys the opportunity to still employ her ‘red ink’ when writing, editing, and formatting documentation. You can contact Kelly at kelly@insideinova.com.
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