Inova Solutions tends to market and appeal to the call center industry. With our ability to display relevant and dynamic KPIs, we have a satisfied customer base who understands the value of our products. Over the past few years of training our customers, I’ve noticed a trend in seeing LightLink (our core middleware product) expand from the call center to other departments. Human resource departments have become increasingly interested in LightLink once they see it in action. Once the main infrastructure is in place, adding additional clients is just a matter of getting the hardware in place and making sure there are enough licenses. In fact we’re doing a major overhaul of our own system at headquarters to include non-helpdesk content.

Like a lot of companies, Inova Solutions has LightLink installed to deliver KPIs to our helpdesk and sales teams. However, recently we re-organized the office and a lot of our OnTrack LED wallboards were moved as departments shifted throughout the building. Many of these boards simply didn’t make it back up. Recently, a committee within the company decided that it would be great to get these and some Broadcaster LCD displays up around the building to display more than just helpdesk and sales information. As a result, I’ve found myself working with staff members who traditionally knew very little about what our software is capable of.

In working with Human Resources, we were able design displays that communicated events, announcements (birthdays, babies, nuptials, etc.), policy changes, and employee-generated media. Folks can submit pictures and short videos of their vacations and accomplishments outside of work. Quite a few employees spend time on the road selling, installing, or training our products, and many of us like to document the places we’ve been. Sharing these experiences with the rest of the company has increased cohesion.

What are some non-traditional ways can you think to use LightLink?

About Tara: Tara is the Client Education Manager at Inova. Tara earned both her B.A. and M.Ed. from Mary Washington College. She loves to garden, cook what she grows, run with her dog, and do all of those things while listening to music. You can contact Tara at tara@insideinova.com.