Having worked for Inova Solutions for over 15 years, I have been exposed to a huge array of clients with different LightLink installation requirements. We work hard to deliver true product information to the customer in a timely manner. I have found that Inova’s support website (http://support.inovasolutions.com) is common ground for any Inova customer to gain access and find what they are looking for. This site has it all!
List of what the Inova support site has to offer:
- Software downloads
- LightLink products and product profiles
- Online training modules
- General support FAQs
I always offer this site to our customers during the planning phase of a LightLink installation. After I have spent some time explaining to a technical customer contact what Inova’s Support site contains, I feel as though this person is comfortable with knowing there is a reference point where he/she can go and read through the information at their leisure and apply what they have learned with great ease and success. Due to the nature of the support site, it is not uncommon for a LightLink installation to suddenly take off with the customer taking the reins and moving ahead with little to no direction from any Inova personnel. Of course, this would depend on how complex the installation is.
Being a Technical Project Manager (TPM), one of the biggest advantages I can see with the use of the support site is the ability to download the most current version of any LightLink product I’m installing and be able to use the site upload feature to store/allocate a backup copy of a fresh LightLink installation for use in the event of a disaster. Other features commonly used by an Inova TPM are the numerous tools that can be downloaded from the Help Desk and TPM Tools home page. If, for whatever reason, a toolkit, Microsoft installer or troubleshooting .exe file is missing or required, these types of files are typically stored here on the support site and can be easily obtained. This makes it very convenient for both the client and Inova TPM.
Example of the tools and downloads being offered to TPMs:
- Microsoft 2.0.net
- C++ Redistributable
- Symposium CCMS v6 RTD toolkit
- SQL Server Studio Manager Express
- WINSQL
- VNC remote access – server and viewer
Immediate customer and TPM access to Inova’s support site has proven to be a huge asset for us all and the call center world is a better place for it!
 Pete has been with Inova Solutions for more than 15 years and is currently a Technical Project Manager. He was born and raised in rural Franklin County, Virginia where you he now lives with his wife and 3 children and could not imagine living anywhere else. Depending upon the season, in his off time, you can find Pete with his family and friends either boating and enjoying the water at Smith Mountain Lake, VA or camping in a national forest somewhere in the Virginia Highlands. You can contact him at peteb@insideinova.com.
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