That number always astounds me. All together, the top five ranking businesses in the commercial banking industry and the top five ranking telecommunications businesses employ tens of thousands of contact center personnel, from front-line CSRs up to the C-suite. All ten of these organizations’ real-time visual reporting needs are powered by Inova LightLink. All of them!
In fact, almost every one of these ten powerhouse organizations utilizes more than one Inova Solutions product for messaging and real-time metric delivery. For example, one of the largest commercial banking organizations in the U.S. relies on Inova LightLink, Inova OnTrack LED displays, and Inova Broadcaster for messaging and real-time KPIs in their contact center.
Inova also has a strong showing in the insurance, health care, and computer industries on this year’s Fortune 100 list. That’s quite an affirmation for this 26-year-old organization founded in the foothills of the Blue Ridge Mountains in Central Virginia.
And, it’s not just contact center metrics that are driving success at industry-leading organizations, either. More than 5,000 of Inova’s OnTime Ethernet clocks are keeping synchronized time at businesses, campuses, and medical centers large and small around the world. School clocks and hospital clocks were just the beginning of this innovative product line five years ago. Lately, it’s been commercial clocks that have driven the success of Inova OnTime. Warehouses, medical centers, and yes – even contact centers, with top rankings on the Fortune 100 list – are proud owners of OnTime clocks.
Just this morning, the following review landed in my email inbox, from a telecom giant contact center with both Inova electronic wallboards and Ethernet clocks:
“The clocks are up and running, very easy to configure and my agents LOVE them. It’s nice having our computers, phones, and (now) clocks synchronized to the same time source. Since we use our phones for timekeeping, it keeps everyone on track and on time.”
These are no small numbers or inconsequential testimonials. One word describes the mindset of so many new Inova Solutions customers, partners, and distributors: astounding.